KLAUS

Klaus’ AI powered customer service QA platform analyzes and automatically scores 100% of a company’s customer interactions and helps to drive best in class customer service even on the largest scale. The QA solution immediately highlights important interactions and understands what leads to the best and potentially the worst customer outcomes.

Klaus integrates with all the most popular contact center platforms, including Zendesk, Salesforce, and Intercom. It pulls in every customer interaction, considers dozens of factors that are likely to be problematic, and finds all the outlier conversations that need to be looked at in more detail. Additionally, support agent performance can be benchmarked continuously and guided with data-driven coaching.

Founded in 2018, Klaus has built traction with hundreds of global enterprise customers, among them household names such as Epic Games, SoundCloud, and Glovo. “We started with a simple idea that great conversations can turn customer service into a core revenue driver. We’ve now seen first-hand how hundreds of Klaus’ customers have dramatically improved customer satisfaction scores (CSAT) and lowered first contact resolution times resulting in higher referral rates and more repeat business”, said Kair Käsper, co-founder and CRO of Klaus.